Service and Support
Full-Lifecycle Service Support
Lifelong Partnership for Sustainable Growth
Integrated Online & Offline Support Network
Multi-dimensional Collaboration, All-around Service
Intelligent Customer Service Center
7x12-hour online response, instant robot answers, and precise human agent connection. Service satisfaction ≥97%.
400-806-1900
9:00-18:00 Dedicated person to answer
Regional Service Consultant
A nationwide team of professional consultants provides on-site guidance and business diagnostics.
nationwide
door-to-door service
Customer Success Expert
Provide one-on-one business analysis and strategic consultation for our key customers.
1-on-1 consultation
Operations experts at your service
Multi-channel Feedback System
Online IM, telephone, and work order systems are fully integrated to ensure efficient problem resolution.
constantly updated
Welcome more suggestions
Service Advantages
Go beyond issue resolution to “Proactive Prevention”
Full-Process Alert Mechanism
With a 4-level alert mechanism set at critical milestones, from payment to launch, ensure customers are contacted within 1 day, account setup is completed within 7 days, and training sessions are conducted within 15 days, preventing service delays from affecting usage.
Digital Business Diagnosis
Based on system data, a health report is generated for each workshop, accurately identifying issues such as "low usage frequency and wasted functionality," and tailoring optimization solutions to ensure the system truly serves business operations.
High-Response Service System
Our robot instantly answers 50% of common questions, while human customer service representatives handle more complex issues, ensuring a solution within 48 hours. We offer 7*12-hour service without interruption.
